Hayley Douglas

Job Role
Senior Lecturer in Youth and Community Studies


Hayley is a JNC professionally qualified Youth Worker with 20 years’ experience of working with young people in a variety of settings; including in youth clubs, outreach and detached youth work and work with youth justice and young carers. Hayley uses this experience to inform her teaching on the youth work courses at WGU. Hayley is currently programme leader for the level 7 MA programmes, and teaches on a number of the undergraduate modules also, as well as short courses such as Digital Youth Work, Mentoring and Safeguarding. Hayley is passionate about youth work, and teaching others to work with young people. Foremost Hayley believes that everyone should have the opportunity to study at University, and that everyone can achieve with hard work, determination and the right support. Hayley is a Fellow of the Higher Education Academy, and External Examiner on similar courses at DeMontfort University and Cardiff Metropolitan University. In her spare time Hayley currently supports a local church as Safeguarding Officer, and enjoys being outside exploring North Wales with her family and their dog.


Phd -  Youth workers’ accounts of Adverse Childhood Experiences and engaging in Trauma Informed Practice. Analysing discourse and its impact on professional identity. ONGOING tbc 2023

Post Graduate Certificate Learning and Technology

Post Graduate Certificate Professional Development in Higher Education

MA Youth and Community Work (with JNC professional Qualification and ESB endorsement of Community Development Work)

BSc (Dual Hons) Criminology & Psychology


Hayley is currently undertaking her Phd around the topic of Adverse Childhood Experiences (ACE’s) and how this shapes youth work practice; taking a more critical approach to the current discourse.


  • Equality, Inclusion and Anti-Oppressive Practice
  • Youth Work Policy
  • Teaching and Assessment of Youth Workers in Higher Education
  • Digital Youth Work
  • Community Development




Achilleos, J., Douglas, H. and Washbrook, Y. (2021) ‘Educating Informal Educators on Issues of Race and Inequality: Raising Critical Consciousness, Identifying Challenges, and Implementing Change in a Youth and Community Work Programme’ Education Sciences,  11, no. 8: 410. https://doi.org/10.3390/educsci11080410

Achilleos, A. & Douglas, H. (2019)  ‘Redressing the Balance of Power in Youth and Community Work Education: a case study in assessment and feedback’. Chapter 10 in Seal, M. (Ed.) (2019) Teaching Youth Work in Higher Education. Tartu University, Estonia.  https://www.humak.fi/wp-content/uploads/2020/01/2020-01-Teaching-Youth-Work-in-Higher-Education_web.pdf

Review of the National Youth Work Strategy for Wales 2014-2018, Welsh Government  https://gov.wales/review-national-youth-work-strategy-2014-2018