Ms Liz Lefroy

Job Role
Service User Co-ordinator


Liz’s first degree was a BA (Hons) in History from Durham University, and she then went on to do a PGCE in secondary education at Bristol University. Liz moved to Edinburgh where she became a lecturer in an FE college and then Education Officer in local authority day services for people with learning disabilities.

Working for Shropshire County Council in 1992 as part of an innovative scheme to secure employment for people with learning disabilities was an early example of what might now be called co-production. An MA in Psychology at Keele University gave Liz the opportunity to explore the theoretical underpinnings to her work, her final dissertation focussing on models of advocacy.

Moving to the voluntary sector in 1996, Liz managed a staff team supporting people with visual impairments and complex needs. As Training Officer in the same organisation, she worked hard to find creative ways of involving service users, many without formal means of communication, in staff training and development.

Liz was employed by (then) NEWI in June 2006 as Service User and Carer Co-ordinator for the BA (Hons) Social Work, and quickly became involved in other degree programmes (e.g. Nursing and OT) and in teaching on both the Social Work and the Foundation Degree in Therapeutic Childcare programmes.

As a widely published poet, Liz is particularly interested in the use of creative approaches to learning and teaching and completed an MA in Creative Writing at Keele University in December 2011.


BA (Hons) History, Durham University
MA (Distinction) Psychology, Keele University
MA (Distinction) Creative Writing, Keele University
PGCE, Bristol University


Creativity and social work, service user and carer participation.



Morris, G., Prankard, S. and Lefroy, L. (2013) Animating experience: Bringing student learning to life through animation and service user and carer experience, Journal of Practice Teaching and Learning, 12(1), pp.17-28.

Lefroy, L. (2012) Completing the circle – working with students, service users and carers to develop animated narratives of experience (Glyndŵr University) in: Kelsey, D. ed. Enhancing Learning and Teaching in Higher Education in Wales, HEA (Wales).

Lloyd, M., Lefroy, L., Yorke, S., Mottershead, R. (2011) Working with carers in educational settings: developing innovations in practice, The Journal of Mental Health Training, Education and Practice , pp. 135-141.

Lefroy, L. (2008) Working in Groups and Teams, in Lloyd, M. and Murphy, P. Essential Study Skills for Health and Social Care, Exeter, Reflect Press.

Other Publications:

Poetry pamphlets –
Pretending the Weather, Long Face Press, 2011.

The Gathering, Long Face Press, 2012.

Mending the Ordinary, Fair Acre Press, 2014.

Plus publications in poetry and literary magazines and journals, including Mslexia, The Frogmore Papers, Magma, Ink, Sweat and Tears, Writers’ Hub, The Writing Room.

Regular presenter of ‘Poetry Roundup’ on BBC Radio Shropshire.

Winner of the Roy Fisher Prize for new work in poetry 2011.