We want to make sure that your university experience is both enjoyable and gives you every opportunity available.
We are a university known for the excellent care and support we offer – that is why we have such a diverse student population and a great record of helping people to reach their potential. We are dedicated to creating a supportive environment where you can be sure that meeting your needs will be at the heart of all that we do.
Our information, advice and guidance will help to steer you through any difficulty you experience during your studies, and give you the confidence and ability to use that support in your future life.
Students who are living in student accommodation and are away from home should register with a local GP whilst studying at Wrexham Glyndŵr University. The NHS Wales website provides information on services nearest to where you will be living.
For minor ailments and advice, you can talk to a Pharmacist or visit the NHS Wales website for information. There is also a telephone helpline which you can call on 0845 46 47 to seek medical advice.
Young people starting university are being urged to get a vaccine against meningitis. As a student, you will mix closely with groups of unfamiliar people - some of whom may unknowingly carry the bug. Further information can be found from your GP.
We have lots of measures in place to prevent the spread of Coronavirus and help keep all of our students safe. We ask all students, staff and visitors to the University follow the latest government guidance and self-isolate if they are showing any symptoms.
You should also be aware that the 999 service or A&E in hospitals is for life-threatening medical/injury issues, such as difficulty in breathing, a suspected heart attack, heavy blood loss, serious injury, or severe burns. It is NOT to be used as a drop-in centre to see a doctor if you feel unwell; be warned, you will be assessed and may have a 10-hour wait if your issue is assessed as non-life threatening, and you may be told to attend a GP surgery instead.
Counselling and Mental Health Support
Life at University can be exciting and hopeful, however anyone at any time can feel overwhelmed with problems and experience difficulties with their mental health. When we feel this way it can be helpful to talk to family or friends, but sometimes it can feel easier to talk to an impartial person such as a trained counsellor or mental health worker.
Our experienced Counsellors and Mental Health Adviser can help you to explore your situation in a safe and confidential setting* where you will be listened to with respect and without judgement. We can help you develop a better understanding of yourself and others, be clearer about issues and help you to find your own solutions, which may be making some changes or learning ways to cope better.
We can also enable you to access other support networks both within the University and external to it, and offer workshops and events to promote positive mental health throughout the year.
Our service is open to all current registered students (undergraduate or postgraduate) at the University and is free of charge.
If you are a current Glyndŵr student and would like to arrange an appointment, please complete the ‘Access to Student and Campus Life Support’ form:
For all other queries, please contact firstname.lastname@example.org
*some exceptions apply
Our support team can help you with everything, from the guidance you need to apply and start your course, through to your time studying at Wrexham Glyndŵr University. We can offer advice on choosing a course and student finances, through to accommodation and careers guidance. As part of our support, we will provide you with a named contact who will support you with all aspects of transition into university life and throughout your studies.
Your financial entitlement and support package depends on your circumstances, and your personal advisor within your local authority should be able to let you know what these are. Details of your intention to go to university and what this includes should form part of your pathway plan, so make sure you discuss this at progression meetings. This information will need to be shared with our support team should you wish to apply for any financial support from Wrexham Glyndŵr University. For those students who are eligible, the University also offers a £1000 bursary. Please contact us to discuss this further.
As an identified care leaver, you will automatically be eligible for on-campus accommodation, should you require it, throughout the year and for the duration of your course. We have a number of accommodation bursaries for care leavers offering a 50% discount on your first-year accommodation costs in our halls of residence (if these are not covered by your local authority). This is in addition to a 365-day accommodation contract which is available to care leavers throughout their time with us.
During your time as a student at Wrexham Glyndŵr University, you may encounter issues that make you want to reflect and think more deeply about some of life’s big questions, or you may just feel the need for a ‘listening ear’.
Our Chaplaincy is here to support you and to help you talk through whatever is on your mind, as well as to generally promote interest in the more spiritual side of life. Our Chaplaincy Coordinator works to ensure any issues arising in diversity and equalities are dealt with, and is happy to see anyone who wishes to raise concerns.
In addition, our team of Chaplains are here to offer the opportunity for support in any difficult times that arise during your studies. At present, we have a team of voluntary chaplains (Roman Catholic, Eastern Orthodox Christian, Church in Wales, Pagan, Islamic, Methodist, Evangelical, Quaker, Humanist) that are available to meet with people of any faith or none. You are welcome to talk to a chaplain about anything at all – they’ll never judge you or preach at you, and are skilled at supporting people in a range of circumstances. As well as our service on the Wrexham campus, there is usually a Chaplain at the Northop Campus in the SID area on Thursdays – please drop-in or ask at reception for details.
We have a drop-in Quiet Room, situated on the second floor of the Edward Lloyds Centre on the Mold Road Campus where you can pray, meditate or reflect, or just have a few minutes’ peace. It is specifically designed to be a comfortable space for those of any faith or none, and is open for all staff, students or visitors to use. (If you’re on a Campus other than Mold Road and need a Quiet Room, please ask at the reception desk and they will be pleased to find a suitable room for you to use.)
Our Chaplaincy also organises a range of events on campus throughout the year, from wellbeing days, debates and celebration events, through to bible studies and faith-related mini-lectures. We also have links to, and contact details for, most local places of worship.
If you would like more information or feel in need of support, please contact us by emailing email@example.com or call 01978 293336.